Terms of Use – Chilli Chilli

Effective Date: April 19, 2025

Welcome to chilichili.shop. These Terms of Use (“Terms”, “Agreement”) govern your access to and use of our website and services. By using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Overview

chilichili.shop is an e-commerce platform offering custom, on-demand products exclusively fulfilled and shipped by Printful. We do not keep inventory or pre-manufacture any products. Each item is made to order.

2. Eligibility

To use our website and make purchases, you must:

Be at least 18 years old or of legal age in your jurisdiction.
Provide accurate and complete information during checkout.

3. Products & Fulfillment

All items are produced and shipped by Printful. Because each item is custom-made:

Orders cannot be changed or canceled once sent to production.
Minor variations in print placement, color, or sizing may occur.
Shipping times are approximate and may vary based on location, order volume, and Printful’s fulfillment schedule.

4. Pricing & Payments

All prices are listed in [insert currency] and may change without notice. Payments are processed securely by third-party providers. chilichili.shop does not store full payment data.

You are responsible for any applicable duties, customs, or local taxes in your country.

5. Refunds & Returns

Because our products are custom and made to order, we cannot accept returns or exchanges except in the following cases:

The product is defective or damaged
The item you received is incorrect

For instructions on how to report an issue, see our Return Policy.

6. Intellectual Property

All content on chilichili.shop — including logos, designs, product images, and text — is the intellectual property of chilichili.shop or its licensors. You may not copy or reuse content without prior written consent.

7. User Conduct

You agree to use this site for lawful purposes only. You may not:

Violate any laws or regulations
Attempt to interfere with our systems, website security, or user experience
Use the website to transmit any harmful, illegal, or fraudulent content

8. Third-Party Services

Our services are supported by trusted third-party providers:

Printful, for printing and fulfillment
Payment processors (e.g. Stripe, PayPal) for transactions
Shipping carriers for delivery

By shopping with us, you also agree to the relevant terms of these service providers. chilichili.shop is not liable for service disruptions or delays outside our control.

9. Limitation of Liability

To the extent allowed by law, chilichili.shop is not responsible for:

Indirect, incidental, or consequential damages
Loss of data, profits, or business opportunities related to the use of our website or products

10. Indemnification

You agree to indemnify and hold harmless chilichili.shop, its staff, affiliates, and partners from any claims, liabilities, or damages resulting from your violation of these Terms.

11. Termination

We reserve the right to restrict, suspend, or terminate your access to our services at any time, without notice, if we believe you have violated these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction — e.g., the State of California, USA, or your country of business]. All disputes shall be subject to the jurisdiction of the courts of that location.

13. Changes to These Terms

We may update these Terms at any time. All changes will be posted on this page with a new effective date. By continuing to use the site, you accept any revisions.