🎯 Return Policy
At our store, every product is made to order through our exclusive partnership with Printful. This means each item is custom-produced just for you — we do not keep inventory or engage in bulk production.
📦 Returns & Exchanges
Non-Defective Products
According to Article 16(c) of Directive 2011/83/EU of the European Parliament and Council, the right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized.
As a result, we do not accept returns or exchanges for reasons such as:
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change of mind
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wrong size selection
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personal preference or dissatisfaction with the design
We encourage you to carefully review product descriptions and size guides before completing your order.
❌ Damaged, Defective, or Incorrect Items
If you receive a product that is:
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defective
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damaged
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incorrect compared to what you ordered
please contact us within 30 days of receiving the product.
📧 Kindly email us at support@chilichili.shop with the following details:
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Your order number
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Clear photos of the issue
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A short description of the problem
We will review your claim and, if it’s confirmed to be a production or fulfillment error, we will offer a replacement or full refund, at no additional cost to you.
📍 Return Addresses
Please note that returns are handled through the nearest Printful Fulfillment Center based on your shipping region. Below are the primary return addresses:
For European Orders:
Printful Europe
Plienciema 5,
Marupe, Marupes novads, LV-2167
Latvia
For U.S. Orders:
Printful HQ
11025 Westlake Drive,
Charlotte, NC 28273
United States
⚠️ Important: Do not send items back before contacting us and receiving approval. Unauthorized returns may be rejected or not accepted by the facility.
ℹ️ Additional Notes
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Invalid address: If the address provided is deemed insufficient by the carrier, the package will be returned to the fulfillment center. You may be charged for reshipping costs.
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Unclaimed packages: If you fail to receive or claim your order and it is returned, reshipping fees may apply.
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Abandoned returns: Items returned without communication or that remain unclaimed for more than 30 days may be donated to charity without prior notice.
If you have any questions regarding your order or this return policy, don’t hesitate to get in touch. We’re here to help and ensure your satisfaction.
